Privacy Policy

1. Who We Are

This website (drsaumitradubey.rdxindore.in) is operated on behalf of Dr. Saumitra Dubey, Orthopaedic Surgeon, and Ortho Plus Superspeciality Orthopaedic Center, 20/3 Manorama Ganj, Indore, Madhya Pradesh 452001 (“we”, “us”, “our”). We respect your privacy and handle your personal information carefully and only for the purposes described in this policy.

2. Information We Collect

We collect only the information you choose to give us:

• Appointment form: your name, phone number, email address and the service you are interested in.
• Direct contact: details you share when you call, email or message us on WhatsApp.
• Technical data: basic information automatically sent by your browser, such as IP address, device and browser type and pages visited, which our hosting and website software may record for security and performance.

Please do not send detailed medical records or sensitive health information through the website form. Your medical history will be discussed in person during your consultation.

3. How We Use Your Information

• To respond to your enquiry and call you back to confirm an appointment.
• To schedule, reschedule or remind you about your visit.
• To improve our website and services and keep the website secure.
• To meet legal, regulatory or professional obligations.

We do not sell, rent or trade your personal information, and we do not use it for unrelated marketing.

4. Form Submissions

Appointment requests are submitted through a secure form on this website. Your submission is stored in the website database and a copy is emailed to the clinic so that our team can contact you. Access is limited to authorised staff.

5. Cookies

This website uses essential cookies needed for it to work correctly, for example to protect forms from spam and remember basic preferences. You can block or delete cookies in your browser settings; some parts of the website may not work properly if you do.

6. Third-Party Services

Some features are provided by trusted third parties, which may set their own cookies or collect data under their own privacy policies:

• Google Maps: to show our clinic location and directions.
• Google Reviews: to display genuine patient reviews.
• WhatsApp: if you choose to message us through the WhatsApp button.
• Social media links: such as Instagram, when you click through to our profile.

We encourage you to read the privacy policies of these services.

7. Data Retention & Security

We keep enquiry information only for as long as it is needed for the purposes above or as required by law. We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure.

8. Your Rights

You may ask us to access, correct, update or delete the personal information you have shared with us, or withdraw your consent to being contacted. To make a request, contact us using the details below. We will respond within a reasonable time.

9. Children

Appointment requests for patients under 18 should be made by a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Clinic: Ortho Plus Superspeciality Orthopaedic Center, 20/3 Manorama Ganj, Indore, Madhya Pradesh 452001
• Phone: +91 99267 32322
• Email: saumitradubey19@gmail.com